Donation Refund Policy

Keep Hope Alive Trust (KHAT)
(Founded in 2025 and registered under The Indian Trusts Act, 1882 — Reg. No. 2025/22/IV/377)

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1. General Policy

Keep Hope Alive Trust is a non-profit charitable organization. Donations made to the Trust are generally non-refundable, as they are used immediately for charitable activities and welfare programs.

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2. Eligibility for Refund

A refund may be considered only under the following circumstances:

• Duplicate transaction (donation debited more than once)
• Technical error resulting in incorrect deduction
• Unauthorized transaction (subject to verification)

No refund will be provided for:

• Change of mind after donation
• Donations already utilized for programs
• Donations made knowingly for a specific cause or campaign

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3. Refund Request Process

To request a refund, the donor must email us within 7 days of the donation date with the following details:

• Donor Name
• Transaction / UTR Number
• Donation Amount
• Date of Donation
• Reason for refund request

📧 Email: writetous@keephopealivetrust.org

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4. Verification & Approval

All refund requests will be reviewed by the Trust’s finance team. The Trust reserves the right to approve or reject any refund request after verification.

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5. Refund Timeline

If approved, the refund will be processed within 7–14 working days and credited back to the original mode of payment.

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6. Tax Exemption Note

If a donation receipt (80G) has already been issued, the refund request may not be accepted. In case of an approved refund, the issued receipt will be considered null and void.

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7. Offline Donations

Refunds for cash, cheque, DD, or bank transfer donations will be processed only after proper verification and may require additional documentation.

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8. Policy Changes

Keep Hope Alive Trust reserves the right to modify or update this policy at any time without prior notice. Any changes will be updated on our website.